Privacy Policy

Last updated: 2024.2.21

This Privacy Policy informs the user the kind of information LUCKY CAT ENTERTAINMENT TECHNOLOGY CO., LIMITED's （“Lucky Cat”, “we”, “us ” or “our”) may collect and in what way, to what extent and for what purpose the processing of personal data collected by us takes place.

If you have any questions and complaints about this Privacy Policy, please contact us by email at serviceluckycat@gmail.com

For matters not covered herein, you may refer to our Terms of Service.

When you create an account or otherwise use the our Service, you may provide some or all of the following information:

       Account and Profile. In order to help you create and manage your account, we may collect your username, password, verification code, character ID and mobile phone number or email address as the login credentials for your account. Additionally, if you choose to sign up or log in our Service via external third-party services, such as Google or Facebook, you agree we may collect your profile photo, username, and email address associated with the relevant third-party service provider.

       Game Data: We collect information about your in-game experience pints, game progress, your level, user name, score, and other similar data generated while you use our Service. This type of information helps us know about your gaming preferences, provide personalized feedback, and enhance your overall experience with our Service.

       Customer Support Activity. When you communicate with our service team through support functions, social media, or any other means, we will collect your communication history with us as an ongoing effort to improve customer service and support.

       User-generated Content. Such as profile pictures, photos, images, videos, audio, comments, questions, messages, and other content or information that you generate, transmit, or otherwise make available on the Service, as well as associated metadata.

       Transaction Data: If you choose to make purchase(s) with your Account, we may need to collect your order information on our Service (e.g. transaction history) and payment information required to complete the transaction (e.g. third-party payment information required for payment) in order to process your purchase(s) and related activity.

       Device Data: We collect certain information about the device you use to access the Service, such as device model, operating system information, language settings, unique identifiers (including identifiers used for advertising purposes), so that we will understand the compatibility of your device and our Service.

       Location Data: To enhance your experience with our Service and support the purpose of operating, securing, adapting and optimizing our Service, we may collect your approximate location data (e.g. IP address).

       Advertising Information:  we store the Advertising ID for that advertisement and the other device information with your profile to track the success of our advertising and marketing programs. Besides, after taking appropriate technical security measures to de-identify your email address, including email address collected from third party social media providers when you log in via your social media account(s), we may use your de-identified email address to track the success of our advertising and marketing programs.

       Information You Provide: If you consent to attending the events we organize, we may collect your related information including your name, user ID, email address, mobile phone number, country/region, and associate it with your account. When you win any prizes, you may also need to provide us your mailing address so that we can send you the prize.

       Survey Information: If you participate in our survey, we may also collect your information you provide in survey responses.

       Security-Related Information: We may collect data related to the security of your account and our Service, such as password changes and login history, to keep the security of your account and detect the reason of failing to log in, so that we can make improvement and enhance your experience with our Service.

       Anti-Cheating and Fraud Detection:   We may collect certain data and utilize various methods to detect and analyse instances of cheating or fraud within the Service. These methods include but are not limited to monitoring the presence of external programs that may affect the Service, identifying attempts by external programs or plugins to access the Service, and other similar techniques aimed at ensuring the integrity of gameplay. The collected data is used solely for the purpose of detecting and preventing cheating and fraud, with the objective of providing a fair gaming experience for all users .

       Other data not explicitly listed here. We will collect other data you provide as described in this Privacy Policy or for providing you better experience of our Service.

      By playingLUCKY CAT ENTERTAINMENT TECHNOLOGY CO., LIMITEDgames through SNS, you authorizeLUCKY CAT ENTERTAINMENT TECHNOLOGY CO., LIMITEDto collect, store and use according to this privacy policy. You agree that SNS can be developed through SNS application programming interface ("API") All information provided toLUCKY CAT ENTERTAINMENT TECHNOLOGY CO., LIMITEDYour agreement occurs when you "accept" or "allow" (or similar terms) one of our applications on SNS.

      If you purchase a license to use game virtual currency or virtual items directly fromLUCKY CAT ENTERTAINMENT TECHNOLOGY CO., LIMITEDwe will collect billing and financial information necessary to process your charge, which may include your postal and e-mail address .LUCKY CAT ENTERTAINMENT TECHNOLOGY CO., LIMITEDmay also receive billing and payment details that you provide when processing purchases with another party, such as Facebook (for Facebook Credits) or Apple (for purchases on iOS devices). Note that purchasing currencies such as third-party vendor credit cards or Facebook Credits may also be subject to additional policies.

      When you ask our customer support team for clarification, we will collect and store the contact details you provide (usually your name and email address), information about your games or activities and your user ID number. We will also store communications and any materials contained therein.

      When you sign up to have SMS notifications sent directly to your mobile phone/E-mail, we will receive and store the information you provide, including your phone number. These messages notify you of in-game activity and allow you to play the game from your phone. You can adjust which notifications you receive and which ones you receive by editing your SMS notification settings; simply log into your game account and select "SMS Mobile" from the "Help" menu.。

      With your consent, we may send push notifications to your mobile device to provide game updates and other relevant news. You can manage push notifications from the "Options" or "Settings" page in the relevant game. You can also manage them from the device settings page of the relevant game.

      We may send local notifications to your mobile device to provide game updates and other relevant materials. You can manage local notifications from the Options or Settings page in the relevant game.

      When you visit our website or play our games, we collect (i) certain technical information about your mobile device or computer system, including MAC address, IP address and mobile device ID; (ii) information about Usage statistics about your interactions with the Services. This information is typically collected by collecting and analyzing certain types of technical information using server or web log files (“log files”), mobile device software development kits, and tracking technologies such as browser cookies. Certain cookies that the Services place on your computer are associated with your user ID number. For more information on how we use cookies and other tracking technologies, please see the "Cookies and Automatic Data Collection" section in Section 3 ("How We Collect Information About You").

We use the personal information we collect from you for the following purposes:

(a) Help you create and maintain your account and your user profile on the Service, and enable the Service's account security features;

(b) Allow you to access or restrict your access to our Service;

(c) Provide you the Service required by you and perform our contractual obligations towards you;

(d) Optimize features, analyze performance metrics, fix errors, and improve the Service and our business;

(e) Receive and process orders, and process payments;

(f) Recommend features, products, and services that may interest you. Personal information will also be used to determine your preferences and personalize your experience with the Service;

(g) Fulfill our obligations under applicable laws and regulations, respond to requests of government authorities;

(h) Communicate with you (e.g., announcements, updates, security alerts, support, and administrative messages) and provide customer support for your requests, questions, and feedback;

(i) Track your process across our websites and applications to verify that you are not a bot and to optimize our Service.

For the purpose of providing advertisements you are interested, you acknowledge and agree that we may collect and process the data to:

(a) deliver, target and improve our advertising; and/or

(b) improve advertising and other marketing and promotional activities. Pertaining to the advertisements, marketing or promotional communications, you may be able to opt-out of receiving such communications in accordance with the instructions therein, such as email, online communication channels, or other contact methods provided by us.

Cookies are small text files stored on your terminal device. Your browser accesses these files. The use of cookies serves to make the use of our Service more pleasant for you.

We use the cookies and similar technologies to

(a) store information that is related to the specific device used, including your IP address, the websites or sources that referred you to our Service, the devices you use to access our Service, the operating system of your devices, and so on

(b) identify you as a registered user and keep the preferences or data that you have previously provided;

(c) understand what visitors (including users) are doing on our Service, or what pages or sections are most popular;

(d) provide you with advertising that we believe is relevant to you or of interest to you, on the basis of the data you provide; and/or

(e) fulfill other related functions and purposes mentioned in this Privacy Policy. Many browsers offer the setting option not to allow cookies or at least limit their use. However, please note that if you do so, you may not be able to use the full functionality of our Service. 

We may disclose your information in the event that we believe that (a) you are breaching any agreements between you and us, such as the Terms of Service, this Privacy Policy; (b) disclosing your information can help us to identify , contact, or bring legal action against you; (c) there is a threat to any rights and interests of third party, the public or us; and/ or (d) it si necessary to prevent fraud or other illegal activities.

We will also disclose your information when required by a proceeding, investigation, or litigation.

To enhance your experience of our Service, we may work with third parties to provide hosting, payment, analysis, email or other services, and therefore disclose your information with your permission. Besides, you are advised to refer directly to the privacy policies of such third parties on their official websites and learn more about their data collecting, processing and retaining practices.

You acknowledge that your information will be retained and processed in our servers which are in Singapore and can be accessed by our support, engineering and/or our affiliates around the world. We surely know the importance of the security of your personal information and we will make great efforts to protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and/or destruction.

We will retain your information to fulfill the purposes for which we collected it or as required by applicable laws and regulations. When we no longer require the personal information we have collected from you, we may either delete it, anonymize it, or isolate it from further processing.

Right of access: You have the right to make a request for the categories and source of personal data concerning you, the purpose of processing, expected duration of storage and the recipients or categories of recipient to whom your personal data have been or will be disclosed to third parties if we do so. You have the rights to rectify and delete your personal data, restrict the processing of your data, object to such processing and appeal to a supervisory authority. You may also exercise the right to access some of your personal data through the privacy setting available in the Service (e.g., profile page or privacy dashboard) where applicable.

We will assist in answering your request if you specify which data you would like to receive. 

Right to rectification You have the right to rectify your inaccurate personal data concerning you and/ or have your personal data completed.

Right to erasure: Where one of the following grounds applies, you have the right to require us to delete your personal data:

(a) Your personal data are no longer necessary in relation to the purposes for which they are collected or otherwise processed;

(b) there is no other legal basis for storage or processing. You agree that the right to erasure does not exist if the processing is necessary for the exercise of the right to freedom of expression and information, for the fulfillment of a legal obligation, for reasons of public interest or for the assertion, exercise or defense of legal rights.

You acknowledge that as a result of deleting your Account, you will lose access to game-related Service, including the account information, subscriptions and game-related information linked to such Account and lose the possibility to access other services through the Account.

Right to restriction of processing: You may request the restriction of the processing of personal data concerning you, provided that (a) it is in the duration that the accuracy of your personal data is being verified as a result of your objections to the accuracy of your personal data; (b) the processing is unlawful and you refuse to delete the personal data; (c) your personal data are no longer needed for the purposes of the processing, but you need such data for the establishment, exercise or defence of legal claims; (d) it is in the duration of the verification of whether the controller's legitimate grounds take precedence over the data subject's legitimate grounds.

Right to data portability:  You have the right to receive the personal data you have provided to us where the processing is based on consent or on a contract and carried out by automated means. In addition, you may also make a request for transfer of your personal data to another data controller.

Right to object: You have the right to object, on grounds relating to your particular situation, at any time to the processing of the personal data concerning you where we process in accordance with one of the following cases:

(a) Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;

(b) Processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child;

(c) Personal data is processed for direct marketing purposes.

Right to revoke the data protection consent declaration: You have the right to revoke your data protection consent declaration at any time. The revocation of consent does not affect the legality of the processing carried out on the basis of the consent until the revocation. In many circumstances, we need to use your personal data to provide you with our Service which you require. If you do not provide us with the required personal data, or if you withdraw your consent to our use and/or processing of your personal data for these purposes, it may not be possible for us to continue to serve you or provide you with the Service that you require.

Right to complain:  You may have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority where applicable. 

In order to prevent unauthorized access to or improper use of your personal data, we have endeavored and will continue to take technical and organizational security measures to protect your data. However, the transmission of information via the Internet is not completely secure. While we strive to protect your personal data, we also remind you to be aware of hacking and other risks on the Internet. Please be aware that advertisers or websites with links to and/or from our websites may collect personal data about you. This Privacy Policy does not apply to such third party services, and we cannot control the activities of those other advertisers or websites. We highly recommend that you read the privacy policy of such third-party websites which you may direct to before providing any personal data.

You represent that you are not a child under the age of 13. We do not knowingly collect personal data from users under 13 through the Service. If we become aware that we have unintentionally collected personal data from a child under 13 through the Service, we will delete the information from our records. If you believe children under 13 may have provided us with personal data, please contact us by email at serviceluckycat@gmail.com.

If you are 13 above but considered as a minor in your country (e.g., under 18 years old in some jurisdictions), you must have your parent or legal guardian read through this Privacy Policy with you, and you represent that you have obtained the permission of your parent or guardian to create your Account.

We may update this Policy at any time and will notify you by updating the date of this Privacy Policy, posting it on the Service or providing any notice required by applicable laws. Any modifications to this Privacy Policy will be effective upon our posting the modified version (or as otherwise indicated at the time of posting). We recommend that you review the Privacy Policy each time you visit our Service to stay informed of our privacy practices, and your continued use of our Service constitutes your acknowledgement and acceptance of such changes.

This Policy is executed in English. If necessary, it may be translated into other languages. However, if there is any conflict, ambiguity or discrepancy between the English version and a version in any language, the English version shall prevail. This policy and any dispute, controversy or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of China（without reference to its conflict of laws principles）.

Any dispute, controversy, difference or claim arising out of or relating to this policy, including the existence, validity, interpretation, performance, breach or termination thereof or any dispute regarding non-contractual obligations arising out of or relating to it shall be submitted to litigation in the People's Court of Khorgos City, Xinjiang Yili Prefecture.

According to the California Consumer Privacy Act（“CCPA”), if you are a California resident, you may exercise the following rights: